Data Privacy Policy

True Value Spaces ("we", "our", or "us") operates the website www.truevaluespaces.com (the "Website") to provide information and services related to warehousing, cold storage, and logistics solutions across India.

We are committed to protecting the privacy of individuals who visit our Website and submit inquiries through our contact forms. This Data Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under applicable Indian law — including the Digital Personal Data Protection Act, 2023 (DPDPA).

By using our Website and submitting your information, you consent to the practices described in this Policy.

This Policy applies to:

• •All visitors to our Website.
• •Individuals who submit inquiries or service requests through contact forms on our Website.
• •Prospective clients, vendors, or partners who interact with us digitally.

This Policy does not govern data collected through offline channels, direct client contracts, or third-party websites linked from our Website.

3.1 Information You Provide

We collect personal data only when you voluntarily submit it through our Website contact forms. This may include:

• •Full name
• •Company or organisation name
• •Email address
• •Phone number
• •City or location (if provided)
• •Nature of your inquiry or service requirement (e.g., warehouse space, cold storage, transport)

3.2 Automatically Collected Information

When you visit our Website, we may automatically collect limited technical data, including:

• •IP address (anonymised where possible)
• •Browser type and version
• •Pages visited and time spent on the Website
• •Referring URL (the page you came from)

This information is collected via cookies and web analytics tools (such as Google Analytics) solely to understand how visitors use our Website and to improve its performance. No personally identifiable information is linked to this data unless you have submitted a contact form.

We collect and process your personal data for the following purposes:

• •Responding to inquiries or service requests submitted through our contact forms
• •Providing information about our warehousing, cold storage, and logistics services
• •Following up on business leads and proposals
• •Improving our Website's user experience based on usage patterns
• •Complying with applicable legal obligations

We do not use your data for automated decision-making or profiling.

Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following lawful basis:

• •Consent: By submitting a contact form, you voluntarily provide your data and consent to its processing for the stated purpose.
• •Legitimate Interests: To respond to your business inquiry and to maintain the security and integrity of our Website.
• •Legal Obligation: To comply with applicable laws, regulations, or lawful government requests.

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• •Service Providers: With trusted third-party technology providers (e.g., email platforms, CRM tools, web hosting) who process data strictly on our behalf and under confidentiality obligations.
• •Legal Requirements: If required by law, court order, or government authority.
• •Business Transfer: In the event of a merger, acquisition, or restructuring, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party service providers we engage are required to maintain appropriate data security standards.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected:

• •Contact form inquiries: Retained for up to 24 months from the date of submission, or until the business relationship concludes, whichever is earlier.
• •Website analytics data: Retained in aggregated/anonymised form for up to 26 months.

After the retention period, data is securely deleted or anonymised.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• •Secure HTTPS encryption on our Website
• •Access controls limiting data access to authorised personnel only
• •Regular review of data handling practices

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to contact us only through our official Website channels.

Our Website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• •Essential Cookies: Required for the Website to function correctly.
• •Analytics Cookies: To understand visitor behaviour in an aggregated, non-identifiable manner (e.g., Google Analytics).

You may disable cookies through your browser settings. Note that disabling cookies may affect certain Website features. By continuing to use our Website, you consent to our use of cookies as described above.

As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

• •Right to Access: Request a copy of the personal data we hold about you.
• •Right to Correction: Request correction of inaccurate or incomplete personal data.
• •Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• •Right to Withdraw Consent: Withdraw your consent at any time; this will not affect the lawfulness of processing before withdrawal.
• •Right to Grievance Redressal: Lodge a complaint with our designated Grievance Officer (see Section 12).
• •Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within a reasonable timeframe as required by applicable law.

Our Website may contain links to third-party websites (e.g., industry portals, logistics associations). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal data.

In accordance with the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, we have designated a Grievance Officer for addressing data-related concerns.

• •Grievance Officer Name :- [Grievance Officer Name]
• •Designation:- IT officer
• •Organisation:- True Value Spaces
• •Email:- truevlauespaces@gmail.com
• •Address:- Karan Kothari Jewellers Pvt. Ltd.1st Floor, Nikalas Mandir Rd, Itwari, Nagpur, Maharashtra 440002

We will acknowledge grievances within 48 hours and resolve them within 30 days of receipt, or as required under applicable law.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised 'Last Updated' date. We encourage you to review this Policy periodically.

Continued use of the Website after any changes constitutes your acceptance of the updated Policy.

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000 (as amended). Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in India.